Director - Billing

Company: Consumer Direct Care Network
Location: Missoula
Posted on: April 2, 2025

Job Description:

Culture Vision at Consumer Direct Care NetworkAt CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.WE WELCOME YOU INTO A GROWING COMPANYConsumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.JOB SUMMARYThe Billing Director will work in our office located in Missoula, MT. The Billing Director is responsible for overseeing a group of Billing Managers and all responsibilities of their assigned teams. Oversee the successful processing of claims for all companies, incoming payment processing and application, and ultimately ensure all aged receivables stay within timely filing to minimize bad debt.JOB DUTIES

• Maintain compliance with all company requirements, policies, standards, and procedures
• Accountable and responsible for their team(s) performance and behavior
• Maintain a professional working atmosphere; acting decisively to address poor performance
• Ensure teams have all tools and training to succeed in their duties assigned by Managers
• Deliver continued training to the team and Supervisors as needed and make sure policy changes are understood and executed
• Responsible for overseeing staff time management; make sure tasks are completed on time
• Responsible for representing the Billing team in projects and assigning work as required to keep projects on track
• Verify teams are completing all tasks correctly
• Maintain positive communication with the team; this includes addressing concerns and questions of team members
• Oversee staffing procedures such as hiring, corrective actions, and performance improvement
• Maintain professional contact with branch office(s), payer representatives, and other departments
• Check to make sure the team is using and referencing updated payer manuals and newsletters
• Ensure teams are maintaining all SOPs and that they are all up-to-date and posted on SharePoint
• Document, review, and approve changes to billing rates
• Collaborate with stakeholders regarding the delivery of services
• Communicate effectively verbally and in writing
• Demonstrate effective problem-solving and decision-making skills
• Oversee complex service programs and special projects
• Implement change management efforts with software development and system updates
• Identify and implement process improvement and compliance efforts
• Provide excellent customer service to internal and external clients
• Adjust to work in various companies, circumstances, and scenarios on an as-needed basis
• Provide support for escalated issues
• Resolve escalated complaints from internal and external clients
• Maintain discretion on all confidential information
• Collaborate with senior leadership to address department concerns or projects
• Report all issues or concerns to the Senior Director - Claims
• Perform related duties as assigned by the Senior Director
• Other duties as assignedQUALIFICATIONS
  • Microsoft Office experience required
  • Bachelor's Degree preferred
  • 5+ years of experience with Medicaid services and billing preferred
  • 5+ years of leadership experience required
  • Be able to successfully pass a background screening
  • If employee is working hybrid, they must provide their own reliable internet serviceThe incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WHAT'S IN IT FOR YOUWhen you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.As a Consumer Direct Care Network team member you will receive:
    • A rewarding career helping others
    • Fun and engaging work environment built on team unity
    • Job satisfaction knowing you make a difference in the work you do and lives we serve
    • Professional training to help advance your skills for career developmentBased on your position and employment status, you may be eligible for:
      • Medical, Dental, and Vision Insurance
      • Accrued Vacation with no waiting period
      • Two Paid Floating Holidays
      • Paid Safe Sick Time with no waiting period
      • Company-Paid Life Insurance
      • Supplemental Life, Accident, Critical Illness, and Hospital benefits
      • Short and Long-Term Disability
      • Flexible Spending Account
      • Employee Assistance Program
      • Pet InsuranceWHO WE AREConsumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.Your opportunities within our network are endless, it's not just a job, it's a career--- advance it with the Consumer Direct Care Network!The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.
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Keywords: Consumer Direct Care Network, Missoula , Director - Billing, Accounting, Auditing , Missoula, Montana