Chief Banking Officer / Chief Operations Officer
Company: Foothills Bank
Location: Missoula
Posted on: September 13, 2024
Job Description:
About The RoleThe Chief Banking Officer / Chief Operations
Officer provides senior level leadership and oversight for the
division's retail and operational departments. The position is
responsible for encompassing the administration, direction, and
oversight of Retail Lending, Branch Retail Services, Operations
(Centralized Operations, Wire Processing, E-Banking, BSA, Call
Center, GLBA, Complaints, SOX compliance, Fraud, BSA, Deposit
Quality Control, Business Continuity, Security, Facilities). In
addition, the Chief Banking Officer / Chief Operations Officer has
primary responsibility for growth and production elements of the
retail banking operations, as well as developing channels through
which community banking and products and services are offered,
while ensuring alignment of retail banking services and proper
operational controls, administrative reporting, and
compliance.DUTIES AND RESPONSIBILITIES:
- Participate with Bank President/CEO, Senior Management team,
and others in reviewing overall operations and advising on policy
questions, business development, staff requirements, salary
administration, and other administrative matters. Report regularly
to Senior Management team and Board of Directors on risk exposure
and mitigation strategies. Institute and direct immediate
long-range planning based on continual evaluation of results.
- Provide leadership in establishing overall objectives,
policies, and plans for designated marketplace, and formulate,
recommend, and review related policies and procedures.
- Identify, develop, and execute long-term strategies that
include but are not limited to initiatives regarding appropriate
retail lending portfolio mix, product offerings, growth strategies
and market penetration objectives in community banking and for
maximizing the results of those areas. Develop and implement
appropriate business development metrics for community banking
products and services and operations.
- Responsible for loan and deposit pricing within the division in
consultation with the Bank President/CEO and GBCI. Assist with
development and pricing of products.
- Project management and coordination of new product delivery,
product implementation, testing, rollout, and post-implementation
servicing. Streamline and improve community bank operations
practices through appropriate technology, business development, and
other tools, in coordination with GBCI.
- Develop and maintain SME-level knowledge of bank operations
systems, regulations, established practices, processes, and
initiatives.
- Recruit, manage, and develop the retail banking and operations
teams. Oversee appropriate training and development of staff for
operations, branch management, products, and practices. Work with
staff to develop and establish individual goals and objectives
against established goals and standards for improving the
competitive position. Keep informed on competitive situations and
new, successful ideas and methods in the marketing and public
relations field of the designated marketplace.
- Manage direct reports to maximize productivity, efficiency, and
the potential of the human assets of the company, including hiring,
directing job assignments, monitoring staff performance, coaching,
counseling, training, assuring compliance with regulatory
requirements and organizational mission, values, policies, and work
rules. Appraise performance and provide recommendations for staff
compensation, promotion, and termination, as appropriate.
- Effectively and positively lead team through change while
demonstrating positive attitude and behaviors. Support department,
division, and company initiatives. Identify and effectively resolve
problems. Maintain schedules to always ensure adequate coverage.
May conduct or assist with hiring team members within area of
responsibility.
- Regularly review and update the disaster recovery and business
continuity plans, ensuring that they include protocols for payment
operations.
- Take the lead on elevated customer complaints referred to limit
reputational, compliance, and monetary risk to bank. In
coordination with the Bank President/CEO, utilize legal counsel as
necessary and appropriate.
- Understand and comply with Bank policy, laws, regulations, and
the Bank's BSA/AML/CIP/OFAC program.
- Act as representative of the Bank and establish and maintain
relations with other companies, businesses, community associations,
and governmental agencies within designated marketplace. Actively
participate and represent Bank in various community, civic, and
professional organizations. Identify opportunities in the market
for expansion of services and recommend methods for developing
existing markets and opening new ones for customer services.About
YouQUALIFICATIONS:EXPERIENCE REQUIREDMinimum of 10 years of similar
or related experience.Documented leadership experience in a bank
environment, including management experience is
preferred.EDUCATION/CERTIFICATION/LICENSESBachelor's degree in
business administration, finance, accounting, or related field.Must
possess current valid driver's license.KNOWLEDGE, SKILLS,
ABILITIES:
- Understanding and ability to implement bank regulations and
policies to support the safety, soundness, and compliance goals of
the bank.
- Ability to work with vendors to achieve business
objectives.
- Basic understanding of contracts and legal agreements.
- Working knowledge of core banking systems, such as Jack Henry,
FISERV, or equivalent system preferred.
- Working knowledge of standard office equipment. Skills in areas
related to computer operation/use including working knowledge of
Microsoft applications and ability to learn new
systems/applications.
- Communicate Effectively: both verbally and in writing with
others in a clear, thorough, and timely manner using appropriate
and effective communication tools and techniques.
- Customer Service: We are community inspired and pride ourselves
on offering exceptional service to both our internal and external
customers.
- Teamwork: Demonstrate ability to work independently and as part
of a team.
- Professionalism: Exhibit a professional manner in dealing with
others; work to develop and maintain cooperative and positive
working relationships.
- Ethical Behavior: Model high standard of honesty, integrity,
trust, and openness.
- Confidentiality: Maintain strict confidentiality regarding any
information obtained during performing job duties.
- Quality Management: Adhere to guidelines, protocol, policies,
and procedures and supervisory directives.
- Adaptability: Adapt positively to change; manage competing
demands and effectively handle changes, delays and/or unexpected
events with a positive attitude.
- Planning and Organization: Prioritize, organize, and plan work;
use time efficiently; and achieve results within time frames.
- Judgment/Problem Solving: Display ability and willingness to
make sound decisions.
- Individual Responsibility and Accountability: Accept
responsibility for own work performance.WORKING CONDITIONS:Must be
able to routinely perform work indoors in climate-controlled shared
work area with moderate noise. Must be capable of up to 10% travel
(e.g. 2 days/month) by automobile (as driver and passenger),
commercial airlines, rental vehicles and public transportation and
be able to lodge in public facilities.PHYSICAL DEMANDS:The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee is
often required to: sit; use hands in repetitive motions to finger,
grasp, handle or feel; and talk or hear. The employee is
occasionally required to: stand; walk; and lift or reach with hands
and arms.Must be able to operate routine office equipment including
computer terminals and keyboards, telephones, copiers, facsimiles,
and calculators. Must be able to routinely perform work on computer
for an average of 6-8 hours per day, when necessary. Must be able
to work extended hours or travel off site whenever required or
requested by management.Specific lifting abilities required by this
job include: Sedentary work. Exerting up to 10 pounds of force
occasionally and/or negligible amount of force frequently or
constantly to lift, carry, push, pull, or otherwise move objects,
including the human body.Specific vision abilities required by this
job include: The worker is required to have close visual acuity to
perform an activity such as: preparing and analyzing data and
figures; transcribing; viewing a computer terminal; extensive
reading; visual inspection involving small defects, small parts,
and/or operation/inspection of machines and/or using measurement
devices at distances close to the eyes.What We OfferCOMPENSATION &
BENEFITS: Starting salary is dependent upon relevant experience and
may vary based on the geographic location of the position. We offer
an extensive benefits package that includes, but is not limited to
medical, dental, vision, and life insurance, a health savings
account option, an Employee Assistance Program (EAP), a health
rewards program, a 401(k) retirement savings plan, discounts on
banking products and services, Paid Time Off (PTO) and
holidays.COMPANY OVERVIEW: We are a family of banks whose unique
local presence reflects the communities we serve. We welcome the
opportunity to grow and change as our customers and communities do
the same.We are an Equal Opportunity Employer and qualified
applicants or employees will receive consideration for employment
without regard to race, color, religion, national origin, sex
(including pregnancy), sexual orientation, gender identity, mental
or physical disability, genetic information, protected veteran
status, or any other category protected by applicable federal,
state or local laws.Glacier Bancorp, Inc. does not sponsor
applicants for work visas. All applicants must be legally
authorized to work in the US.No Recruiters or unsolicited agency
referrals please.
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Keywords: Foothills Bank, Missoula , Chief Banking Officer / Chief Operations Officer, Executive , Missoula, Montana
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