Customer Success Agent - Home Office
Company: Baca Consulting Group
Location: Missoula
Posted on: September 22, 2024
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Job Description:
About Baca Consulting GroupBaca Consulting is a Strategy &
Operations consulting firm with offices in Las Vegas, NV and
Corona,CA. We help executives of construction companies with
100-500 employees in the western and southwestern U.S. increase
revenues, reduce costs and improve profit margins. We believe in
order to be successful in consulting, you need to have the ability
to hear and genuinely understand the people you're talking with. We
also recognize that listening is the key to connecting with people
on a personal level, which is critical for successful project
implementations. We are great listeners! I have been able through
strategic planning, establish business plans, and execute goals and
objectives through a collaborative team effort. Those projects
include several M & A's and divestitures, increase revenues by
going into new markets with new products and services. I reduced
costs through effective supply chain management,--Position:
Customer Success Agent - Home OfficeWe are seeking a motivated and
personable individual to join our team as a Customer Success Agent,
working from the comfort of your own home office. As a Customer
Success Agent, you will play a crucial role in providing
exceptional customer service and ensuring our customers have a
positive experience with our company.Responsibilities:- Serve as
the primary point of contact for customers, handling inquiries,
troubleshooting issues, and providing support via phone, email, and
chat- Build and maintain strong relationships with customers,
understanding their needs and continuously working to exceed their
expectations- Proactively identify and address any potential issues
or concerns, escalating to the appropriate teams as needed- Utilize
product knowledge and company resources to effectively troubleshoot
and resolve customer concerns- Collaborate with cross-functional
teams to improve the overall customer experience and drive customer
success- Continuously strive to improve customer satisfaction and
loyalty through proactive communication and problem-solving- Keep
detailed records of customer interactions and provide regular
updates to the team on customer feedback and trendsQualifications:-
Minimum of 2 years experience in a customer service or support
role, preferably in a remote or work-from-home environment-
Excellent communication skills, both written and verbal, with the
ability to convey information in a clear and concise manner- Strong
problem-solving and critical thinking abilities, with a focus on
finding solutions to complex issues- Proven ability to multitask
and prioritize in a fast-paced environment- Familiarity with CRM
software and knowledge of customer service principles and
practices- A positive and empathetic attitude, with a passion for
providing exceptional customer service- High school diploma or
equivalent, with some college education preferredIf you are a
self-starter with a strong customer-centric mindset and a passion
for delivering top-notch support, we want to hear from you! Join
our team as a Customer Success Agent and be a part of a dynamic and
growing company that values its employees and their contributions.
Apply now and take the first step towards a fulfilling and
rewarding career in customer
success.PIf09b0617b285-25660-35621273
Keywords: Baca Consulting Group, Missoula , Customer Success Agent - Home Office, Sales , Missoula, Montana
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