Customer Success Agent - Home Office
Company: Baca Consulting Group
Location: Missoula
Posted on: September 22, 2024
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Job Description:
About Baca Consulting Group
Baca Consulting is a Strategy & Operations consulting firm with
offices in Las Vegas, NV and Corona,CA. We help executives of
construction companies with 100-500 employees in the western and
southwestern U.S. increase revenues, reduce costs and improve
profit margins. We believe in order to be successful in consulting,
you need to have the ability to hear and genuinely understand the
people you're talking with. We also recognize that listening is the
key to connecting with people on a personal level, which is
critical for successful project implementations. We are great
listeners! I have been able through strategic planning, establish
business plans, and execute goals and objectives through a
collaborative team effort. Those projects include several M & A's
and divestitures, increase revenues by going into new markets with
new products and services. I reduced costs through effective supply
chain management, -
Position: Customer Success Agent - Home OfficeWe are seeking a
motivated and personable individual to join our team as a Customer
Success Agent, working from the comfort of your own home office. As
a Customer Success Agent, you will play a crucial role in providing
exceptional customer service and ensuring our customers have a
positive experience with our company.Responsibilities:
- Serve as the primary point of contact for customers, handling
inquiries, troubleshooting issues, and providing support via phone,
email, and chat
- Build and maintain strong relationships with customers,
understanding their needs and continuously working to exceed their
expectations
- Proactively identify and address any potential issues or
concerns, escalating to the appropriate teams as needed
- Utilize product knowledge and company resources to effectively
troubleshoot and resolve customer concerns
- Collaborate with cross-functional teams to improve the overall
customer experience and drive customer success
- Continuously strive to improve customer satisfaction and loyalty
through proactive communication and problem-solving
- Keep detailed records of customer interactions and provide
regular updates to the team on customer feedback and
trendsQualifications:
- Minimum of 2 years experience in a customer service or support
role, preferably in a remote or work-from-home environment
- Excellent communication skills, both written and verbal, with the
ability to convey information in a clear and concise manner
- Strong problem-solving and critical thinking abilities, with a
focus on finding solutions to complex issues
- Proven ability to multitask and prioritize in a fast-paced
environment
- Familiarity with CRM software and knowledge of customer service
principles and practices
- A positive and empathetic attitude, with a passion for providing
exceptional customer service
- High school diploma or equivalent, with some college education
preferredIf you are a self-starter with a strong customer-centric
mindset and a passion for delivering top-notch support, we want to
hear from you! Join our team as a Customer Success Agent and be a
part of a dynamic and growing company that values its employees and
their contributions. Apply now and take the first step towards a
fulfilling and rewarding career in customer success.
PI46ee147dbe36-37248-35621273
Keywords: Baca Consulting Group, Missoula , Customer Success Agent - Home Office, Sales , Missoula, Montana
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